Delivery Policy

1. Delivery Areas

**Mainland Portugal**
– Delivery charge: €3.99
– Free delivery: orders over €39
– Delivery time: 8–15 working days

**Azores and Madeira**
– Fee: €3.99 (free delivery on orders of €39.00 or more)
– Delivery time: deliveries to the islands may take an additional 5–10 working days compared to the mainland

We do not currently deliver outside Europe.

2. Processing Time

We process orders within 1–2 working days, excluding weekends and public holidays.

3. Tracking Number

Once your order has been dispatched, you’ll receive an email with the tracking number so you can track your order.

4. Non-Delivery

If your order isn’t delivered (invalid address, refusal), we’ll try to resend it once. If this fails again, the order will be returned and we’ll process a full refund (excluding delivery charges).

5. Lost or Damaged Delivery

If your order arrives damaged:
1. Take photos of the damage
2. Contact us at info.bafinho@gmail.com with the photos and tracking number
3. We’ll process an exchange or refund

If your order is lost in transit:
– We’ll investigate with the carrier
– If the loss is confirmed, we’ll offer a refund or resend the order

6. Additional Delivery Charges

Some items (very heavy or high-risk) may incur an additional delivery charge. This is indicated at checkout.